Impersonation Account Takedown
The more you sell, the more you get imitated. A fake account using your name doesn't just steal sales; it delivers bad customer service in your name, scams people in your name — and you get the bill.
- Group
- Protection
- First deliverable
- Initial scan report
- Ongoing
- Monthly scanning and reporting
Who this service is for
- «There are fake accounts using our name.»There are usually more than you think, and some have been there for months.
- «Our customers buy from a fake account and then complain to us.»The loss of reputation is bigger than the loss of sales: you didn't make the mistake, but you get the bill.
- «We got one taken down, and a new one opened.»Impersonation isn't a one-off cleanup job. Without regular scanning, they come back.
What's included
Identifying impersonation, fake and unauthorized selling accounts by name, image and product name.
Compiling trademark registration, copyright and proof of prior use.
Reports filed through the platforms' intellectual property channel, with the right form.
Tracking removed accounts that come back under a new name.
A separate reporting route for fake accounts that run ads.
Monitoring fake sites and unauthorized marketplace listings.
How we work
How many are there
We scan by name, image and product name. There are usually more than you'd think.
Proving rights ownership
Platforms respond to the right file, not to the number of complaints. If you have a registered trademark, the process is shorter.
They come back
A removed account often comes back under a new name. Without regular scanning, a takedown is a one-off cleanup.
Don't ask your followers to mass-report. Platforms read that as a campaign and give the report less weight; a single report with the right documentation gets results faster than a thousand complaints.
What we measure
Number of active impersonators found in the scan. The first scan is usually the biggest number.
How many reported accounts were removed. When proof of rights ownership is strong, this rate goes up.
Average time from opening the file to the account being removed.
Those that come back under a new name after takedown. This number tells you whether protection is one-off or ongoing.
What you get
- Scan reportImpersonation accounts found and their status.
- Rights ownership fileThe evidence set used in reports.
- Report tracking listWhich stage every report is at.
- Monthly protection reportTaken down, returned and next in line.
Which tools we use
Every account is opened in your name and the licenses are yours. When we part ways, the tools and the data stay where they are.
Meta intellectual property channelPlatform IP formsFrequently asked questions
We don't have a registered trademark — can it still be done?
It can be done, but it gets harder and takes longer. Without a registration, we proceed on copyright (your own product photos and copy) and proof of prior use; this works well when the fake account uses your visuals. We also recommend starting the registration process separately — so the protection lasts.
A fake account scammed my customer — are we liable?
Legal liability is a separate matter and a job for a lawyer; we don't give advice in that area. What we do is the operational side: getting the account removed quickly, setting up signals that show your customers which account is real, and monitoring for repeats.
How many can you get taken down?
We don't promise a number, because the platform makes the decision. What we can say is this: reports filed with the right documentation succeed far more often than random complaints. You track the status of every report in a list you can see.
Related services
This service can be booked on its own, but it works best together with these three:
Appeals for disabled ad accounts, pages and BM, removing the cause, and keeping it from happening again.
BrandBrand Identity & Logo
Logo, typography, color system and usage rules: the visible face of the karat.
ConversionCustomer Experience & Support
Support flows, return policy, review management and the post-purchase experience.
Take it on its own, or as part of a partnership.
Impersonation Account Takedown can also be done as a standalone project: clear scope, clear timeline, no 12-month commitment. In a full partnership, it runs alongside the other work your brand needs, handled by the same team. We decide together on the discovery call which suits you.